Questions
What is the Loyalty and Referral Scheme?
What is the Loyalty and Referral Scheme?
Our Loyalty and Referral Scheme allows you to earn points for shopping with us and referring friends. These points can be redeemed for rewards on future purchases across Muscle Food, Goal Plans, and Prepped Pots.
How do I join the Loyalty and Referral Scheme?
How do I join the Loyalty and Referral Scheme?
Simply create an account on our website, and you’ll automatically be enrolled in the scheme.
How do I earn points?
How do I earn points?
Points can be earned by making purchases, referring friends, or through special promotions.
Do my points ever expire?
Do my points ever expire?
Points are valid for 12 months from the point of purchase.
How can I check my points balance?
How can I check my points balance?
You can view your points balance by logging into your Shopify account and navigating to the "Rewards" page.
How do I redeem my points?
How do I redeem my points?
Follow these steps to redeem your points:
- Log in to your account.
- Go to the "Rewards" page.
- Scroll to the "Redeem Points" section.
- Generate a unique discount code.
- Enter the code at checkout to apply your points.
Can I use my points alongside other discount codes?
Can I use my points alongside other discount codes?
Yes! Points redemptions can be combined with other valid discount codes at checkout.
Where can I see my rewards history?
Where can I see my rewards history?
You can view all the details of your redeemed rewards on your "Rewards History" page when logged into your account.
How does the referral program work?
How does the referral program work?
Invite your friends to shop with us using your unique referral link. Once they make their first purchase, you’ll both earn rewards.
How do I share my referral link?
How do I share my referral link?
You can share your referral link directly from your account page via email, social media, or a custom link.
I can’t see my points balance or redeem points. What should I do?
I can’t see my points balance or redeem points. What should I do?
If you’re experiencing issues, please ensure you’re logged into your account. If the problem persists, contact our customer service team for assistance.
My points didn’t apply to my order. What can I do?
My points didn’t apply to my order. What can I do?
Check that you’ve entered the unique discount code at checkout. If you’re still having issues, reach out to our customer service team with your order details.